Our policies

Privacy Policy

When you place an order or contact Blessed Vee Scents, we handle your information to respond to you and manage your order.

Information we collect

Checkout may ask for your name, WhatsApp phone number, email address, delivery address and state, order note, and the products, sizes, and quantities you request. We also receive messages you choose to send us through WhatsApp or our social channels.

How we use it

• To validate and manage an order request, check stock, arrange a courier quote, and contact you about the order.
• To provide order status and tracking using your checkout name and either your WhatsApp number or order reference.
• To send transactional order emails where email confirmation is available.
• To maintain business records, prevent misuse, and meet applicable legal obligations.

Service providers and sharing

Order information is stored using Supabase, our database provider. We share the name, phone number, and delivery details needed with the selected courier to fulfil an order. If an order confirmation email is sent, the email address and message details are processed by our email delivery provider. If you contact us or receive updates through WhatsApp, your interaction is also subject to WhatsApp's own terms and privacy practices. We do not sell customer personal information. We share only what is reasonably needed to operate the service, respond to you, or comply with law.

Storage, retention, and security

The website uses browser storage for features such as remembering a cart and, where available, keeping an order available on the same device for offline viewing. Do not use a shared device to store or view private order information. We retain order records for as long as reasonably needed to fulfil and support orders, maintain business records, resolve disputes, and meet legal obligations, then delete or de-identify them when appropriate. We use service providers and reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Your choices and requests

You may ask us to access, correct, or delete personal information, subject to information we must retain for legitimate business or legal reasons. Contact us using the WhatsApp number below and include enough detail for us to identify your request. For order tracking, keep your order reference private; anyone with the required lookup details may be able to see limited order information.

Contact

WhatsApp: 0812 677 9579 or 0806 859 5654. Email: blessedveescents@gmail.com.

Terms & Conditions

These terms apply when you browse this website or submit an order request. If you have a question, contact us before proceeding.

Order requests and stock

Submitting checkout details creates an order request; it is not confirmation that a courier is available or that payment has been made. The site validates product prices and available stock when the request is submitted and may reserve stock while the order is pending. We will contact you to confirm courier availability, the delivery fee, and estimated arrival. If an item or courier is unavailable, we will discuss an alternative or cancel the request.

Prices and payment

Prices are shown in Nigerian Naira and the displayed checkout subtotal covers products only. Delivery is quoted separately. We will confirm the full amount with you on WhatsApp before payment or dispatch. After we mark the order as preparing, the order-tracking page shows our Moniepoint account options. If you report a transfer there, the site opens a WhatsApp message for us to review; it does not verify payment automatically. The website does not collect card details or payment. Use only payment instructions confirmed through our official conversation, and contact us if anything seems unusual.

Delivery and order changes

Delivery availability, fee, and estimated arrival depend on the destination and available courier. Estimates are not guarantees. You can contact us to request a cancellation while the order is still awaiting courier handoff; a cancellation cannot be processed through the normal order flow after an order has been handed to the courier or delivered. Contact us promptly if you need help with an order.

Product information

We aim to keep product descriptions, sizes, prices, and stock information accurate. Display settings and screens can affect how images and colours appear. If a listing contains an error or an item is unavailable, we will contact you before proceeding with the affected order.

Website content and availability

Website text, design, and brand materials may not be copied or reused without permission. We may update the website or these terms. Updates apply from the date shown above and do not remove rights that cannot be limited under applicable law.

Applicable rights

Nothing in these terms is intended to exclude consumer rights or remedies that cannot lawfully be excluded under applicable Nigerian law.

Contact

WhatsApp: 0812 677 9579 or 0806 859 5654. Email: blessedveescents@gmail.com.

Delivery Policy

We confirm delivery arrangements for each order instead of promising a single price or delivery time for every destination.

How delivery is arranged

1. Enter a complete delivery address and state at checkout.
2. We check courier availability for the destination and send the available option, delivery fee, and courier-estimated arrival through WhatsApp.
3. Review and approve the full amount, including delivery, before payment or dispatch is arranged.
4. After handoff, use the order tracking page or contact us for updates available from the courier.

Fees, coverage, and timing

The checkout subtotal is for products only. Delivery fees and service availability vary by destination and courier; availability is not guaranteed for every address. Arrival dates or time windows are estimates provided by the courier and may change because of courier operations, weather, access, or other circumstances outside our control. We will pass along updates we receive.

Address and delivery issues

Please check your address and phone number before submitting the order. Contact us on WhatsApp as soon as possible if details are incorrect or you encounter a delivery problem. Once the courier has accepted a parcel, changes and delivery instructions may depend on the courier.

Returns & Refunds

Contact us promptly if an order arrives damaged, incomplete, or different from what you requested. This policy does not limit any consumer rights or remedies that apply by law.

Report an issue

1. Message us on WhatsApp within 48 hours of delivery where possible, and include your order reference.
2. Describe the issue and provide clear photos or video of the item and packaging if safe and practical.
3. Wait for our response and return instructions before sending an item back. We will review the order and explain the available resolution.

Resolution

For a verified wrong, damaged, or defective item, we will discuss an appropriate resolution, which may include replacement, return, or refund, subject to applicable law and the circumstances of the order. An item should not be used, sprayed, altered, or discarded while a reported issue is being reviewed, unless necessary for safety.

Change of mind

Because fragrance products are personal-use goods, opened or used products are generally not eligible for return for change of mind, except where applicable law provides otherwise or the item is faulty, damaged, or incorrect. Contact us before returning any item.

Refund timing

Where a refund is approved, we will confirm the amount and method with you. We aim to initiate it within 3–5 business days after approval; the time for funds to appear may depend on the payment provider or bank. Courier fees, if any, will be handled in line with applicable law and the reason for the return.

Contact

WhatsApp: 0812 677 9579 or 0806 859 5654. Email: blessedveescents@gmail.com. Include your order reference and do not send a parcel until we provide instructions.